Careers

Online Support Associate

Be the Discord presence for LK Cashout — handle tickets, offer assistance, answer questions, and keep the server a safe space for everyone.

← All open roles

Location
Remote
Employment type
Full-Time
Workplace
Remote
Apply by email

What we’re looking for

A clear, patient communicator who thrives in Discord — sharp on tickets and community questions, proactive about patrolling the server, and committed to keeping it a safe space for all.

Responsibilities

  • Maintain active Discord presence during assigned support windows.
  • Handle support tickets: triage, respond, escalate when needed, and close the loop with clear next steps.
  • Offer assistance and answer member questions about deals, commitments, dropoffs, and payouts.
  • Patrol the Discord server for spam, scams, harassment, and off-policy behavior; intervene calmly and document as needed.
  • Keep channels organized and welcoming so suppliers and members can find help quickly.
  • Partner with ops and leadership when a ticket needs offline follow-through (receiving, settlement, or account issues).

Requirements

  • Strong written English and a calm, professional tone in chat.
  • Prior Discord moderation, community support, customer service, or ticketing experience preferred.
  • Reliable remote schedule with consistent online presence during assigned hours.
  • Judgment to de-escalate conflict and protect a safe space without overreacting.
  • Comfort learning LK Cashout product flows (deals, commitments, dropoffs, payouts) so answers stay accurate.

Nice to have

  • Experience with Discord bots, ticket panels, or moderation tooling.
  • Familiarity with consumer electronics, wholesale, or marketplace communities.
  • Bilingual English / Spanish for member conversations.

Compensation

$32,000/year

How we work

  • Clarity over theater

    Suppliers trust us because commitments, scans, and payouts match. We write the same way we operate — specific, honest, and easy to follow.

  • Ops is product

    The dropoff floor and the deal board are one loop. Software that ignores receiving reality does not ship here.

  • Follow-through

    We finish the handoff: receive clean, settle fair, and cash out without making suppliers chase us.

How to apply

Email careers@lkcashout.com with the subject line “Application: Online Support Associate”, your resume or LinkedIn, and a short note on why this role fits. We read every message.

Email your application